l69 Privacy Policy —
Your Data Is Our Responsibility

We collect various types of information for the purpose of registration on the l69 platform and to provide our services. This data collection is conducted through a fully transparent process and is used only for legitimate purposes.

1.1 Information You Provide Directly

When you register on our platform or use our services, you are required to provide the following information:

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• Payment information (bKash, Nagad, Rocket number)
• Documents required for identity verification

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Activity logs on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history and betting activity

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources, such as identity verification agencies, payment processors, or affiliate partners. This information is used solely to verify your account and ensure security.

l69 uses your personal information for the following legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

• Account creation, management, and verification
• Processing financial transactions — deposits and withdrawals (bKash, Nagad, Rocket)
• Providing customer service and support
• Fraud prevention and security assurance
• Meeting financial crime prevention (KYC/AML) obligations
• Implementing and monitoring responsible gaming policies
• Informing you about relevant promotional offers and bonuses
• Improving platform services and resolving technical issues
• Meeting legal and regulatory obligations
• Personalizing the user experience

We do not sell your information to third parties for marketing or advertising purposes. However, if you do not wish to receive promotional communications by email, you may opt out at any time.

l69 treats the protection of your personal information as its highest priority. We use industry-standard security technologies to keep your data safe.

3.1 Security Measures

• SSL/TLS encryption — applied to all data transmissions
• Storage of sensitive information in encrypted databases
• Two-factor authentication system
• Regular security audits and vulnerability assessments
• Restricted staff access policy — only authorized personnel can view data
• Firewall and intrusion detection systems

3.2 Data Retention Period

Your personal information will be retained for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a legally specified period due to legal, accounting, or regulatory requirements. Once the retention period has ended, the data will be securely deleted or anonymized.

3.3 Response to Data Breaches

In the event of a security breach, we will notify affected users as soon as possible and take immediate steps to limit any harm. Our dedicated security team is always ready to respond quickly to any such incident.

l69 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we work with selected third parties, such as:

• Payment processors (bKash, Nagad, Rocket) — to complete transactions
• Identity verification agencies — for the KYC process
• IT infrastructure and cloud service providers
• Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.)
• Customer service platform operators

These partners are bound by data sharing agreements that require them to keep your information secure.

4.2 Legal Obligations

In response to a court order, government directive, or legal obligation, we may be required to disclose necessary information to the relevant authorities. In such cases, only the minimum required information will be shared.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify you in advance and ensure that the protections under this Policy continue to apply.

Cookies and similar technologies are used on the l69 platform to improve your experience and to ensure the platform operates correctly.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens
• Functional Cookies: Used to remember your preferences, language, and settings
• Analytical Cookies: Help us understand how the platform is being used
• Performance Cookies: Help improve page loading and technical performance

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly. Continued use of the platform will be considered as your consent to the use of cookies.

Every user of l69 has the following rights over their personal information. We respect these rights and are committed to supporting their exercise.

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will provide it within 30 business days of receiving your request.

6.2 Right to Correct Information

If any information held in your account is inaccurate or incomplete, you may request a correction. Please contact our support team to make a correction.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to financial or legal obligations.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, including direct marketing. Upon receiving an objection request, we will stop the relevant processing without delay.

6.5 Right to Data Portability

You have the right to receive your information in a common, machine-readable format so that you can transfer it elsewhere if needed.

The l69 platform may at times include links to third-party services or game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming). These third parties have their own privacy policies, and l69 is not responsible for the collection of user behavior on their own platforms.

We advise you to review the privacy policy of any third-party service before using it. bKash, Nagad, and Rocket are used as payment gateways on our platform, and the data protection policies of these payment providers apply to their respective services.

The l69 platform is operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is in place at the time of registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact our support team.

l69 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the Policy

Continued use of the platform after changes have been made will be considered as your consent to the updated Policy. The latest Policy will always be available on this page. We advise you to review this Policy regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please do not hesitate to contact us. Our data protection team is always ready to assist you with any matter.